Joanne L.
FloridaMember since May 2019

Reviews (1)

    • May 14, 2019
    • Verified Reviewer

    Sleepgram Pillow

    Horrible company!

    Overall Experience:

    Terrible company! I ordered two King pillows last Friday for myself. Decided to order for my girlfriend for her birthday. I called on the following Tuesday. Before ordering I checked my order - all they could say, "your order is being processed." I then said I wish to make another order...I COULD NOT order! WHAT? Nothing to do with my credit at ALL! They couldn’t tell me why! After 45 minutes I ask to speak to a supervisor, well folks, he could care less! He quote three different prices for the item I was trying to order! Then I found an error in my order where they charged me TWICE for shipping - a $9.95 charge! It was hidden in the cost of the pillows and then at the bottom where the total amount is charged! When I asked to speak to another supervisor, he said "sorry once you speak to one supervisor you may not speak to another!" He would not/could not give me an address to the corporate headquarters, or a phone number. I asked where the pillows were made he said CA - I found out they are made in China. These people could care less, have NO knowledge of the product or the company, and really don’t care! If I could have rated this a 0 star I would have selected it verses a one star!

    BEWARE of this company. I will be sending the box back promptly WITHOUT opening it. If a company is this stupid I have no time for them and will keep my money. I now question the “story” behind the pillows as well! NO THANKS! Pillows will be going back and my girlfriend will have to decide on something else!

    BAD, BAD company. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

    23 people found it helpful

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