Norbert N.
Eugene, ORMember since May 2019

Reviews (1)

    • May 17, 2019
    • Verified Reviewer

    Metromile Insurance

    Charging miles while device doesn't work

    Overall Experience:

    I got this so I could afford to insure both my vehicles. The device for my truck was recognized within 2 days from a less than 5-mile drive. My other vehicles device has never been recognized though I've driven it and reset it several times and about 40 miles on it. They are now charging me 150 miles per day on it though I've repeatedly told them the device is not working. One person said that if it didn't work that in a few days they would send me another device. The company doesn't seem to be aware of that statement and continues to charge me. I emailed them again today and said I need a new unit or I will seek legal counsel and I want the charges removed. My best friend is an administrative judge so I will contact him, the insurance commission and the Better Business Bureau.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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