I recently purchased pet insurance for my 2 cats. Unfortunately, just a few weeks after I made the purchase, I needed to use it for one of my cats. Their Customer Service Rep (Happiness Manager) could not have been more kind, understanding and helpful. She walked me through every step of the process and answered all of my (many!) questions. I felt good knowing that I could call and talk to someone 24/7. And rather than feeling like the company was trying not to reimburse me, I knew that they were behind me every step of the way, helping me and keeping in touch with me until I got my reimbursement just a few weeks after my cat got treatment. Happily, he is doing much better, and I could not be happier about the choice I made. There are many choices for Pet Insurance, but Petplan stands out as a company that treats people and pets with the care they deserve.
Bottom Line: Yes, I would recommend this to a friend