Dawn J.
San Antonio, TXMember since May 2019

Reviews (1)

    • May 23, 2019
    • Verified Reviewer

    Landmark Home Warranty

    Homeowners beware

    If you are shopping for a home warranty, beware. Make sure you read the fine print. If your air conditioner or any appliance has any type of warranty, Landmark will not help you, even for the labor. Be aware that air conditioner warranty only covers parts and Landmark feels you are completely liable for the labor. If your air conditioner is old, the warranty will help pay for about half of the cost of the replacement but you will continue to pay the same monthly fee through landmark and not get any more services for your air conditioner. I have talked with the manufacturer, Landmark, and the installation company. None of them are able to help. I did not choose the manufacturer or the installation company, those were chosen by Landmark. This unit is 1 and 1/2 years old and the evaporator coil has a leak. I was told it is a "lemon" which is why my unit has probably been freezing since installation. Out of all of Landmark's technicians who complete preseason tune-ups, it took a year-and-a-half to figure out the problem, enough time to void labor warranties through the installer.

    I have tried to resolve this issue in all ways I know possible as stated above. So buyer beware, Landmark has a lot of issues they will not cover. I have had the same issues with dishwasher and refrigerator repair. They never could fix the dishwasher and I paid out of pocket 100% to replace. It took 3 months to fix my refrigerator so when it went out again 6 months later, I paid 100% out of pocket to replace it as well.

    Bottom Line: No, I would not recommend this to a friend

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