Chad W.
MississippiMember since May 2019

Reviews (1)

    • May 23, 2019
    • Verified Reviewer

    AIG Direct

    HORRIBLE customer service

    My ten-year policy was set to expire in May. I received a letter several weeks in advance advising of the pending significant premium increase if I didn't renew or cancel. I called one month prior to indicate my desire to cancel and was assured the policy was canceled and no further funds would be withdrawn from my account. Fast forward to May, and the higher premium was indeed withdrawn and my policy never canceled apparently. I've called customer service several times only for the representative to stutter and fumble around, place me on hold for long periods of time, and then finally come back to say "the problem is taken care of". I have no confidence in this company. I'm so glad I didn't die while my policy was active. I can't image the difficulties they would have faced dealing with these incompetent company. If you are shopping for life insurance, please consider other options. You do not need this headache. I gave a rating of one star only because no stars is not an option.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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