I was given a promo code for a free wash to try the service. I scheduled my first wash at 0800, with an appointment time running until 0925. No one was ever assigned to my appointment. 0925 came and went, I canceled my wash and rescheduled.
Reached out to customer service, and all you’ll get from them is pre-typed statements offering zero assistance. They even went as far as to claim there were no washers in my area, when their app says otherwise. Then they tried the “it isn’t always convenient for washers to go out to your area for a wash” line, I’m sorry, isn’t that the point of the app? To pay for a service to have a washer come OUT TO YOU to wash your vehicle? Not like I live out in the sticks either. After 2 unsuccessful attempts to get my truck washed, I’m taking it to an actual car wash.
I wouldn’t use this app, you’re better off saving your $30 for a basic hand wash and going to a full-service car wash and spending that $30 on a wash, wax, and vacuum since that’s what it’ll cost at Francis and Sons.
Bottom Line: No, I would not recommend this to a friend