I have been trying to cancel my subscription for several weeks. Their numbers are fake. No one answers an email. Hence a scam. I had to have my bank cancel their dollars and block them from my credit card. Stay away from them. SCAMMERS.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
Link to this Review
Company Response from Optimal Health Products
Hi Tom,
I hope this note finds you well. My name is Trevor, and I am a member of the Optimal Health & Wellness Team. StrictionBP is one of our most popular premium supplements.
First and foremost, I’d like to thank you for purchasing StrictionBP! With our tens of thousands of satisfied customers, you can rest assured that we value each customer and our customer interactions. As such, your feedback is extremely important and we will work hard to correct any less than satisfactory experience.
As it relates to your specific complaint; I've checked our e-mail inboxes for any messages from you and could not procure any results. Can I ask which e-mail address you were using to attempt to make contact?
We can also attest to the fact that our customer service staff is in the office and taking calls, 7-days a week, and can be reached at the toll-free number on our website, which is listed in the upper right corner of the home page (1-844-248-3717). We also have an automated voice service which can perform basic tasks such as cancelling your account which is available on that line, 24-hours a day, 7-days a week.
That being said, it's never our intention to leave anyone feeling frustrated or that they're unable to reach out and get their concerns addressed. At this time we have located your account and successfully cancelled out recurring shipments to ensure that no future charges are accrued. We also want to do our part to make this right.
I would like the opportunity to review your account and ensure that this has been fully resolved to your satisfaction. If you could, at your convenience, please e-mail me at: Trevor.F@optimal-health.com and I’ll be certain to reply within 24-hours.
Thank you in advance for your patronage, and for giving StrictionBP the opportunity to earn your business.
We wish you good health.
Sincerely,
Trevor Franke
Director of Customer Support
General guidance related to common customer questions:
Looking for shipping updates?:
Orders are typically shipped out within 24-48 hours of being placed. When orders are shipped, you should be notified via email with tracking information. Although this happens seamlessly in the vast majority of cases, there are times when these notifications can get filtered as spam or are simply overlooked.
If you’ve exhausted all avenues at finding this notification, we encourage you to reach out to us toll-free at: 844-248-3717. We are available Monday-Friday from 7:00 AM (CST) to 7:00 PM (CST), and Saturday-Sunday from 8:00 AM (CST) to 4:30 PM (CST).
Billing Inquiries:
If you have questions about a charge associated with your order, or would like to change or cancel your StrictionBP order profile, we are available and happy to help you. Simply call us at the number above.