I should have trusted my gut instinct when I had to call twice to locate my order. I placed my order on April 8th and paid extra for expedited shipping (5 days). Ten days later, no product. Called customer service and was told there was a delay, I should have it in 5 days, but they couldn't refund the expedited shipping fee. Again, 10 days later, still no pillows. Called again and was told they should be there in 2 days and had to ask for a refund for the expedited shipping fee. Finally, received the pillows, as well as a comforter I didn't realize I ordered. Fast forward 30 days. I have a pinched nerve in my neck from these pillows and have never taken the comforter out of the box. Called to return everything, the pillows have a 100-day return policy, only to be told that I was outside of the trial period of the comforter, which has NEVER been out of the box. I take full responsibility for not paying attention to the fine print. I am just warning everyone from doing business with this company. They'll take back pillows that have been slept on for 100 days, but not comforters that are still in the box. Very deceiving with two different trial periods.
Bottom Line: No, I would not recommend this to a friend
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