We've been covered by American Home Shield for many years. The good news is that repairs get taken care of. The bad news is that it may take a while. Currently, it's been eight days since our refrigerator/freezer has stopped cooling. The first contractor they sent didn't know how to fix it, so they just assigned it to another contractor, who can't come until next week. If it needs a part, that probably means another week. I'm sure they will eventually get it fixed, but 2-3 weeks without a refrigerator/freezer is a very long time for a family with kids!
After waiting long periods of time on hold, I tried to explain this to their representative, but I was told it's up to the customer to work out timings with the vendors. I tried to explain that my contract is with AHS, so I asked if they could try to get the vendor to expedite the repair. They refused, even though my contract is with AHS, my payments go to AHS, and AHS at first sent an unqualified vendor.
Bottom Line: No, I would not recommend this to a friend
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