I almost don't know where to start. So I'll try to give an abbreviated version of what happened. I ordered the product which shipped from Hong Kong coming to Mexico. It was six weeks before I tracked down where they sent my shipment.
They sent it DHL so I wasn't worried initially. DHL is one of the 2 ways I can receive packages to the beach areas in the Yucatan, Mexico. Except they didn't send it all the way through DHL. Somewhere along the line, they switched to Mexico Post and Mexico Post does not deliver mail in the Yucatan. They sent it to a town 30 minutes away from where I live and NO ONE BOTHERED TO TELL ME.
Their "tracking" website wasn't updated until I emailed and asked where my package was the 2nd time! After that, it was excuse after excuse, after excuse as to why they could not tell me where their shipment was!
Then they gave me a phone number to Mexico Post to check the status of their shipment except that phone number had no English speakers and I don't speak Spanish. They also gave me a link to Mexico Post that didn't work. I had to ask them 4 times where my package was and they claimed all 4 times they had no control over the shipment's delivery.
I finally got a ride to the next town and got the package and when I tried to hook it up with the instructions provided in the package and the IP address given http://18.104.22.168 to configure the unit would not load. Just said, "website could not be reached."
I'm into my third day of trying to hook this thing up and I have one more thing I can try after scouring the internet trying to find a solution.
THIS IS PITIFUL BEFORE I CAN EVEN USE IT! I'm ready to throw this in the trash and call it a waste of $60.00.
Bottom Line: No, I would not recommend this to a friend
44 people found it helpfulLink to this Review
Hi Deborah. We are sorry to hear about this feedback and the inconvenience this has caused you before you even received the product. We're here to make sure that all your concerns are covered and straightened out. Feel free to use the link below so you will be guided with its proper setup:
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