I opened a claim with PayPal, during which they provided me with contact info for the company (turned out to be called ClickBank - go figure); I called ClickBank and requested a refund. They tried to talk me into letting them work on the problem, but I persisted in asking for a refund and they agreed to issue a refund, which made it to my PayPal account. So at least I got my money back...
Bottom Line: No, I would not recommend this to a friend
I had a similar experience as another reviewer - in my case I signed up for five VIN reports, and when I completed payment through PayPal I was returned to a screen with an "oops" message and no other options (expected to return to my first report, or to a link to my first report) - other digital purchases (like sheet music) that I've made have always been immediately available after payment is made.
Looked for a way to create an account to get my reports; FAQ indicated that I should have been prompted to create a password on the payment screen (no such option available). Used the Contact screen to ask how to get my reports - received an automated response but nothing more after two days. Plan to open a dispute or claim with PayPal.