Jerry H.
Peoria, AZMember since June 2019

Reviews (1)

    • Jun 21, 2019
    • Verified Reviewer

    American Home Shield

    Customer service non existent

    May 22nd our KA fridge alarms went off. Contacted KA, was told control board is dying. Called AHS on May 24th, they emailed me at least 3 or 4 contractors until one could come out the 25th. I am still without a fridge and have been on the phone almost daily with the 30-60 minute hold phone calls. AHS even closed the work order until I called and finally someone listened and put the work order back to open on my account. On two other calls 2 different supposedly supervisors said they would call back within an hour which never happened. The contractor says they closed the order AHS says they sent parts (keep in mind they told me this happened twice before with different dates same part?). I am guessing I will not get my fridge fixed by AHS or this contractor.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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