Couldn’t get a straight answer during chat with customer service and it took about 3 to 5 minutes, sometimes even longer for them to reply. Mind you, I work night shift so it was three in the morning there, couldn’t have been that many people they were servicing. Plus Estella was extremely rude and even ended the chat on me when I was just trying to get some answers. I don’t owe you guys anything, I just needed answers about disconnecting my bank from the app and deleting my account because I could not for some or whatever reason and she couldn’t give me a straight answer. She was extremely rude and condescending. I will no longer be using Earnin. I will delete my account as soon as I’m able to recover it. I couldn’t believe the crappy customer service.
Bottom Line: No, I would not recommend this to a friend
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