I bought FIXD to determine the cause of a "REAR DIFF TEMP" light that flickered intermittently on the dash. The impression through their advertising is that the cause of the warning light could be determined by using their device. Not a clear message...this is only for the "CHECK ENGINE" light. It does not have the capacity to evaluate the cause of transmission or brake warning lights that come on.
To ascertain more information, I sent an email which took 2 days for them to answer. I had also signed up for the "Premium FIXD" service, $8 per month, which gives the subscriber a phone number to call...a Mechanic Hotline, as it were (in addition to other features on the phone app). There was no answer except for a recording of hours informing me of when someone would be available. I was expecting much easier accessibility to customer service, especially after buying into the "Premium" service.
Well...the email was finally answered, and I was given the explanation that some manufacturer's systems weren't fully compatible with the FIXD device, and they were trying to work out details. "Thank you for your patience..." sounds great but with no indication when those issues will be resolved...I saw the serious limitations with this product. In the meantime, I have decided that I won't be spending $8 per month (I had canceled my subscription) as well as the $50 cost of the device. (It went back to Target for my refund.) I will be purchasing the BlueDrive OBD2 scanner for $99. The customer reviews are much more favorable regarding device features AND customer support. I was just hoping for more pleasant FIXD experience at half the price.
Bottom Line: No, I would not recommend this to a friend
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