I have been a USAA member for 10 years and after this mortgage process, I will be dumping all my accounts with them.
The process is long, laborious, and they blow you off when you have questions. I had two loan processors and couldn’t ever get a hold of them. None of them read the offer or the addendums. They asked me for every document short of a blood test and gave vague instructions that didn’t make sense, and of course not one of MY loan processors were available to answer any questions.
The tedious confusing process I put up with but the thing that put me over was the no contact for two weeks then I get 7 phone calls in one day demanding the money for an inspection immediately or loan application is terminated.
Now we get toward closing, they didn’t read the addendum for replacing the septic system, now they are shaking me down for $600 to "lock in my rate" or "reapply and start (this B.S. process) over again."
I’m probably going through with it because I don’t have time to find another lender.
Do not waste your time or money with this company.
Bottom Line: No, I would not recommend this to a friend
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