Michelle O.
Sacramento, CAMember since June 2019

Reviews (1)

    • Jul 11, 2019
    • Verified Reviewer

    Rise Credit

    Refuses to work with loyal customers

    I have been a customer with Rise since 10/2017. I have had 4 loans totaling $10,000 and paying a total of $6,373 in interest which means I have paid a total of over $16,000 in less than 2 years. I recently checked my credit because my score went down and found out they reported me 30 days late in October and December of 2018. I called and have sent endless emails telling them they are inaccurate and when reviewing account they are confused because of the habitual attempts to withdrawal funds even when I have called to say funds will not be in the account and I would be slightly late. My 4th loan, which they reported those late payments had a due date of September 1, 2018, and I told them I needed the due date to be the 16th of every month and they refused to change the due date and said the first payment had to be made first before changing due date even though I explained I can’t make a payment in 10 days from receiving funds.

    Funds went into my account on the 20th of August 2018 and they insisted on a payment on the 1st of September. I told them I don’t understand when this is my 4th loan and I’m an excellent customer and all money has been paid back sooner than loan terms. My interest is 200% and again I have been a customer for almost 2 years and have made 24 payments and still pay high interest my credit had an excellent payment history with never any lates from any of my accounts and because of this account my score decreased 50 points going from excellent to good for payment history. Think twice as once they have destroyed your credit they don’t ever remove anything even if wrong or even out of pure courtesy to a loyal customer who has paid extensively for their loans. Now that is on my credit for 7 years!

    CashNetUSA never reposts to credit bureaus and isn’t in the business of ruining customers credit. The only way CashNetUSA ever reports is if you completely don’t pay and it goes into collections. It actually isn’t CashNetUSA but the collection company reporting at that point. I’m going to hire an attorney and contact the Fair Credit Reporting Bureaus and file a complaint because they literally refuse to remove two 30-day late and say they are reported accurately. Never do business with Rise, you will greatly regret it in the end!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jul 12, 2019

      Company Response from Rise

      We are so sorry to hear about your recent experience with RISE. We would like the opportunity to review your concerns with you and research your experience in detail. Please send us an email at rise_spokesperson@risecredit.com so that we may better assist you.


      RISE Credit

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