Ben T.
Phoenix, AZMember since July 2019

Reviews (1)


    • Jul 12, 2019
    • Verified Reviewer

    Trivago

    Deceptive business practice by CancelOn and Trivago

    Overall Experience:

    With a lot of Trivago TV commercials lately, I decided to try out the Trivago website. Wow, was that a thousand dollars mistake. I have no idea what kind of relationships they have with CancelOn, I felt like I was being scammed by both of them. Thru Trivago, CancelOn offered me the best price which took me to the CancelOn website to continue my reservation. Boy, the best price is no longer the best price once you get to the end of your reservation process. They have their breakdown of the final totals on the lower-left panel where the big and center page is left for you to enter your payment information. By the time you hit the button "submit" and see the final totals, it will be too late for you to cancel the transaction. I immediately called CancelOn and they have me wait for 10-15 minutes so I decided to chat with one of their chat supervisor named Chris. Guess what? It's no use. He kept denying me the opportunity to cancel a reservation that was booked a few minutes ago with misleading info. Instead, he offers me the opportunity to sell it. Wow, what a deceptive business concept. First, they make money off you by misleading you into booking. Then they want to make money off you again by giving you no choice but to sell it.

    With this type of experience, I would never give Trivago and CancelOn any opportunity ever again.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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