Susan C.
ScotlandMember since July 2019

Reviews (1)

    • Jul 14, 2019
    • Verified Reviewer


    Turned up to no booking

    Overall Experience:

    Booked a room for 1 night in Sarasota, Florida. When we arrived the hotel had no knowledge of our booking, the voucher we received didn’t have a booking ref so the hotel said it was no good. It was 8 pm so we paid cash for the room. When we checked out we asked the manager to write on our invoice that they had received no booking from Trivago. When we returned home we had been charged for hotel and 2 months later they are still disputing payment as they claim we were a no-show although we have evidence to the contrary. This is the 2nd time this has happened, previously in Amsterdam although American Express claimed our money back then. AVOID TRIVAGO, it spoils your holiday.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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