Derell P.
OregonMember since July 2019

Reviews (1)


    • Jul 17, 2019
    • Verified Reviewer

    Jumpcut

    Outstanding customer service. A small issue with default payment.

    Overall Jumpcut and its services are well worth the 5 stars. It's done the way it should be, simply put. I was on a payment plan and signed up for another course. The wrong amount was withdrawn from the wrong account due to me using a different payment method, totally my fault. I know, I know, I know...

    It would be nice to add a small disclaimer notifying the purchaser of this change (for information purposes). Not really a big deal as its more of a courtesy. I listed it simply to add a single suggestion.

    Geo and Christine's customer service reminded me how Gozaddys' customer service USED to be (seriously)! They were both very professional and displayed genuine concern to resolve my issue.

    Geo surprised me simply by being honest and remaining professional throughout the entire ordeal. He tried to resolve the matter but ended up reaching a point that was beyond his scope.

    Christine exceeded my expectations by including a snapshot and break down of my entire account as well as a detailed explanation of each transaction. Her attention to detail ended up saving me tens and thousands of pennies! Would've given Jumpcut another star! They are awesome.

    That is all...

    Bottom Line: Yes, I would recommend this to a friend


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