Destinee K.
Cleveland, OHMember since July 2019

Reviews (1)

    • Jul 18, 2019
    • Verified Reviewer

    Jetty Insurance

    Terrible customer service

    Overall Experience:

    I canceled my insurance policy with an email confirming my last payment would be paid in February 2019. I am still getting charged for it monthly and I cannot get in touch with anyone to discuss this issue. Their customer service phone number takes you straight to a voice recording and the only thing you can do is leave a voicemail with your issue and they will give you a call back. I emailed their customer service email address but still no response. Messaged their "convenient" customer service chat online and it has been over 3 hours and response from them! HOW DO I GET IN TOUCH WITH ANYONE FROM HERE? I no longer want to ever purchase anything from them moving forward - awful customer service.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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