I was a customer of American Home Shield from October 2009 until we sold our home in June 2019. For the first 5 years with American Home Shield, I would rate them as 3 stars. They did cover the replacement of a dishwasher during this time, however, we also had service calls for our central air conditioner that they would not pay. In October 2013 we transferred our policy to a new location. During this time, we had 3 problems with our central air unit, and 2 with our furnace that American Home Shield would not cover. Upon the sale of our home in June 2019, we purchased a one year warranty with American Home Shield for the new buyers of the home at their request. 30 days after the sale of the property, I receive a notice that they were sending me to collections because of a late payment for Administration Cancellations.
For the last 5 years of our contract with American Home Shield, I would rate them as 1-2 stars. American Home Shield's business practices have greatly degraded over the last 5 years. Now I am putting the cost of the monthly policy into a savings account for future repairs. YouTube is a great tool for advice and instructions on many repairs.
Bottom Line: No, I would not recommend this to a friend
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