I placed an order for my water heater and a leaking pipe. Service was denied because the water heater wasn't installed properly, which it wasn't that was on me. The pipe wasn't covered because it wasn't installed properly and the pipes were there when the house was built in the 1940s. They denied both claims and still charged me $100 for the service call. I thought the $100 deductible was for when a job was performed. How can they charge you for a deductible when no work was even done. I was pissed to the fullest. I will be canceling both my policies for my 2 properties. I'm going back to the old company that I was with for years. They went up on my deductible, but they all ways fixed everything with no questions. Don't waste your money with this company, you will be disappointed when you make a claim.
Bottom Line: No, I would not recommend this to a friend
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