C C.
CaliforniaMember since July 2019

Reviews (1)

    • Jul 20, 2019
    • Verified Reviewer

    Caviar Delivery

    God-awful service, don't be fooled by "Caviar" branding.

    Overall Experience:

    I wanted to like this place so badly. Liked the name, liked the idea, was open to a higher-end alternative to DoorDash. So much optimism that this would be my go-to delivery service.

    But MY GOD is this place terrible! Words cannot describe the multiple awful experiences I've had! Delivery people meandering around wrong addresses miles away ON FOOT causing food to be delivered late by hours, and cold, multiple times! Technical glitches during the order process giving wrong error messages that certain items on the website are not available when in fact they are available from the restaurant. Promo codes not applied to orders.

    The list of F-ups goes on and on. So many hours upon hours spent talking to the most inept, incompetent, frustrating customer service agents who do nothing, resolve nothing, offer nothing whatsoever. The aggravation has taken years off my life. Hours of frustration and no food delivery. Dinners delayed by 2.5 hours!

    Spare yourself the wretched experience of this company. DoorDash is the real Caviar, Caviar is the real garbage bin of the restaurant food delivery service. Don't be fooled by the name like I was. I was a sucker for the branding, don't make the same shallow mistake.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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