When I canceled my coverage, American Home Shield never refunded the balance.
I paid for a year in advance. And canceled mid-contract. They owe me about $300. They credited me with $26, with no explanation, no spreadsheet, no computation of credits and deductions.
I’ve called three times and so far have gotten no resolution, just broken promises. Each time I call, I spend 30-60 minutes on the phone, with people in a foreign call center who are not given the records or the authority to solve my problem. And the people who can solve my problem DON’T talk to me! They do quickly dispatch vendors to fix your house, but the often don’t have the tools or parts on their truck to solve your problem. Not to mention all of the policy exclusions they invoke so they don’t have to fix your problem. It was easier and cheaper for me to fix the problems myself!
Bottom Line: No, I would not recommend this to a friend
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