Wife drank the kool-aid off the TV pitch and ordered it without my reading the fine print.
We didn't like it for the following reasons:
1) Air fry, the main reason for buying, takes way too long for simple items like a frozen chicken patty - it's a BIG oven - so it heats up the kitchen almost as much as turning on the range oven because air frying a small item in such a big oven is way too inefficient (yes, I could have used the toaster-oven setting but that wasn't the point).
2) Heat - WAY too much heat leaks out of bottom towards the counter. Over time this would ruin the bond to counter of the Formica on our countertop.
Aside from the unit having a real cheap China feel, the reasons above were enough to decide to return. Cost to return $67 via USPS, and that doesn't include the eventual "Processing and Handling" charge that will be tacked on. Oh - and the wife also bought into a 6-year protection plan. Who out there believes this company will be around in 6 years? Note - they didn't use the word "warranty."
So, $210 for the deluxe package with 3 baskets, rotisserie, baking pan, including the 6-year "protection plan" and though I don't know yet what the "Processing and Handling" charge will be (aka re-stocking charge), my guess it is $30, making our loss about half the cost of purchase.
AND...when calling and asking for RMA, they have the twisted notion to see if you want to save money on returning by gifting it to someone else. Really? If I don't want it because it sucks, why would I give it to someone else unless I didn't like them?
At the end of the day, the best approach may be to donate to Goodwill and claim the $200 on the tax return.
Lesson: READ the details! Think about what happens if it isn't what you hoped it was. BTW, you can get this unit at Sam's Club and Sam's will let you return it at no cost to you.
Bottom Line: No, I would not recommend this to a friend
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