I called to get service after paying for 16 months and they assigned me to a contractor who caused a lot of damage at my neighbors home last year. I called to switch contractors (they said it would be no problem - just a few days wait), but they assigned me back to the same company.
This dance continued for nearly a month until the last time I called someone put me on hold for 5 minutes to tell me that in my area there were no other contractors available.
This contractor has not even called me to schedule an appointment.
So I canceled my contract because I couldn't get my AC repaired and it's the middle of summer. Low and behold - they charge me a $40 cancellation fee which was never mentioned prior and maaaaybe it's mentioned in the contract as some kind of "admin fee", but it's unclear.
Anyways, they say they can't take the fee off even though they couldn't provide service, the contractor didn't contact me to provide service, and because apparently, I should appreciate not having AC for 3+ weeks because they could have told me this on day 1.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpfulLink to this Review