Forrest M.
Fresno, CAMember since July 2019

Reviews (1)


    • Aug 6, 2019
    • Verified Reviewer

    Loanpal

    Getting signed up and approved is easy, but contact is difficult

    Overall Experience:

    We recently decided to get solar and were offered a deal to combine our solar payment with our house mortgage and at the same time lower our interest rate from 4.25% to 4.00%. During this time, we received a lot of help and assistance by phone and email. On the phone, they initially promised us that there would be no fees, and that's what got us interested in them.

    We got the loan disclosure, and after looking at it carefully, they actually did charge us fees that they initially said would be waived. The fees included the appraisal fee and title fees. After talking with them again and pointing out that this was not part of our original deal, they did fix it and provided a refund for the amount.

    Our mortgage eventually got transferred over to CMC Funding. Payments are made online and are easy.

    My only other gripe would be that trying to contact them by phone is always a pain. They have terrible wait times to answer the phone and it's almost always over 30-45 minutes. As a busy working parent, I just don't have the time to wait on the phone and it's difficult to reach them. If they call you, you better answer the phone, because you'll never be able to reach them again if you try to call back.

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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