Bob C.
The Villages, FLMember since August 2019

Reviews (1)


    • Aug 12, 2019
    • Verified Reviewer

    TruGreen

    Scam company

    Signed up for their services in the summer of 2018. The first time they came, they did a great job. The second time they came, I was reading a book sitting by my front door, and heard their truck pull up. Five minutes later I heard a rattling on my door, got up, open the door and found an invoice. The invoice said he knocked on the door but nobody answered, so he performed all these different services and build me a little over $100. I am mediately called TruGreen‘s office and told them and they said they were sorry and would send another technician right away. The other technician came over and did the service. In May of this year, 2019, the technician texted me around 10 AM and said he would be there that afternoon. They were supposed to notify me two days ahead of time, and I had plans for lunch that I couldn’t cancel. I left for lunch at 20 minutes after two, and by the time I got to the restaurant, I had a text saying he was finished. Charge me for three different services, one being spreading granules to take care of insects in the lawn. I knew there was no way he could complete the services and write up an invoice in 10 minutes, so when I got home, I crawled around my lawn trying to smell any kind of fertilizer that they might have put down. There was no odor. Then I checked everywhere for any kind of granules and there were none. I called and canceled the services and told them not to bill me for what had not been done. They billed my American Express card anyway, so I sent them a cancellation of services letter and contacted American Express to dispute the charge. A few weeks later a manager came to my house asking me how I like their services. I told him I fired them, but he didn’t know that. I explained the whole thing to him and he couldn’t believe it, so I told him never contact me again and make sure my American Express card got credited. It finally did, but I will never use them again.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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