Kathy M.
KansasMember since August 2019

Reviews (1)

    • Aug 12, 2019
    • Verified Reviewer

    American Home Shield

    Disgruntled long-time customer

    We have had AHS for years. They used to be a good company, but they keep going downhill. In fact, my husband used to sell their product. Their customer service now is obviously overseas. Just today the girl hung up on me, and I wasn't rude. I think she didn't understand what I was telling her. Last month, my husband contacted AHS and asked for a supervisor because they couldn't find us a service provider for my refrigerator sooner than 12 days out. He waited on hold for 5 minutes and the call was disconnected. This now seems to be a common issue with AHS. The refrigerator incident was our last experience and it took us a month to get it running again. We view that as ridiculous. We canceled AHS and are now with Choice. They have better ratings, according to independent reviews.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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