Tanya S.
San Francisco, CAMember since August 2019

Reviews (1)


    • Aug 14, 2019
    • Verified Reviewer

    TruthFinder

    Will steal your money/nearly impossible to remove credit card info

    When you order a SINGLE REPORT, it auto signs you up for A MONTHLY SERVICE FEE.

    They also make it NEXT TO IMPOSSIBLE to remove the card on file! You HAVE to call them to get them to do it. They will play coy and remind you that it is in the fine print.

    I have unknowingly paid this company for over 2 years!

    It auto signs you up in a misleading way. You think you are ordering a one time, one charge report, but it actually signs you up for monthly.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Aug 14, 2019

      Company Response from TruthFinder Inc.

      We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. Additionally, all of our customers have the ability to look up their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

      Sincerely,

      TruthFinder Support


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