Basically, it is a scam. I only used it one time and I could not locate the missing person. I inadvertently checked the box to approve monthly billing. There was no one-time usage. So they billed me for 10 months before I noticed (yes it is my fault). I tried to cancel online and went to Payment to do that but the only option was to affirm the same credit card. So I called. The woman was really nice and eventually, they credited me 3 months.
You need to go to Membership to cancel the service, not Payment.
They do not emphasize that you will be paying monthly forever unless you cancel.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpfulLink to this Review
We’re sorry to hear you had a frustrating experience with your billing experience. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.