Like everyone else on here and online is saying...STAY AWAY! American Home Shield finds any way they can to avoid covering the things that actually cost money. We’ve had "coverage" for 2 years and have called them out for minor things, such faucet and showerhead. BUT when you need them for what they ADVERTISE for, they hide!
Our AC went out and they sent out a tech. He came and left within 2 minutes. Took a look at the unit, snapped some photos and said he recommends a new unit. Turns out, that’s not what he told AHS. They said since there was damage to the unit, not from normal wear, they rejected the claim. It’s a 20-year-old unit with obvious signs of age and wear!
We ask for a 2nd opinion and send out a different tech. He says, "yeah most vendors avoid taking these types of warranty jobs because they don’t pay." EXACTLY. He then said he would do his best, NOPE. Same response and...rejected. After giving us the run around for a total of 2 weeks, they finally confirmed they will not be covering this. This is a true waste of money. I DON'T UNDERSTAND how they can stay in business without a class-action lawsuit when there are mostly negative reviews with very questionable and unethical business practices.
Stay far away and just pay for your own major appliance repairs and get a discount shopping for your own contractor. With all the money you save not buying "home warranty", you’ll be better off.
I wish I had searched for reviews first.
Bottom Line: No, I would not recommend this to a friend
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