I was relocating from Dallas to NYC and needed help finding an apartment. The broker I dealt with was Gary Goldman, a man not to be trusted wherever he is now. He made verbal promises that he would offer a $1000 rebate of his commission if I used his services.
I arranged to fly in and spend one day locating an apartment. I provided specific criteria and a list of no-fee apartments that I was hoping to see. The expectation was that he would do the legwork and send a list of confirmed apartments we had appointments for. He had plenty of time to do this, but the morning of the showings, I was still hounding him for the list. It turned out many of the places I wanted to see were either unavailable or there was some "issue" with the property management company. What I didn't know at the time was that some places do not share commissions, so his job was to steer me to places that he can get a commission, not necessarily where I preferred. Some he was showing me included a fee which he claimed would be "worked out".
In the end, I landed in a building I absolutely hate. When I threatened to walk and find something else, he "sweetened" the deal by offering a $500 Amazon gift card. That he put in an email. I never received the rebate or the gift card. When I reached out to inquire, he was long gone. When I escalated it to customer service, they told me they cannot honor the rebate but that they would send me the gift card. That never happened.
Lesson learned, trust no one that tries to do business without any signed agreement. And, definitely choose a broker wisely. This place is a complete sham!
Bottom Line: No, I would not recommend this to a friend
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