Tim W.
TexasMember since August 2019

Reviews (1)

    • Aug 14, 2019
    • Verified Reviewer

    American Home Shield

    Stay away

    Overall Experience:

    This company is unbelievable...Been paying for 3 years and just made FIRST service request. Waited 24 hours for a call back to tell me it will be over a week before they can come. My fridge isn't working, a week is excessive. Other appliances I could deal with. I call them to see if they can get someone else sooner. She can barely speak English but we finally get somewhere and gives me a number that she called and they can come out. Called and they said they'd call me back, they have 24 hours to respond. Called AHS back 4 times to get someone I can somewhat understand. I have to wait another 24 hours for a call back and hope they have something available sooner. Tried talking to a supervisor twice but of course, they don't have any available. So obviously canceled this scam company and ended up buying a new fridge. Instead of getting another home "steal your money" warranty, just save that money in an account.

    Then they have the nerve to notify me I owe a cancellation fee since my contract auto-renewed last month. I called and talked to someone who explained all the options that they could have offered me with the service call issue...a little late now. But of course he couldn't remove the $40 fee...over 3 years of paying for the service that was never used and I only canceled because of the poor customer service and they don't even have the decency to remove that.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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