M H.
Owings Mills, MDMember since August 2019

Reviews (1)

    • Aug 16, 2019
    • Verified Reviewer


    Honda Touring 2018 and 2018 RATTLING

    Overall Experience:

    Previously had an Accord for 12 years and loved it!

    Purchased a new 2018 Accord Touring and within a couple of months experienced rattling in the dashboard HUD display region. Called American Honda and returned to 2 Honda dealerships for the issue. No one could figure out a fix.

    One and a half years later corporate determined that the fix is to tape and Velcro area to reduce noise. That was done by service dept and the issue continued.

    Tired of issue, traded it in for the new 2019 Touring and 3 wks later, unbelievably, the exact noise.

    Wow. Now corp determines the issue is on both 2018 & 2019 Tourings and the fix is to pull out entire dashboard and apply additional tape. I didn't purchase a new car to have the dashboard pulled out after 3 weeks of ownership. Disgusted with the car and the lack of customer service skills my case manager, Alan, at Honda Customer Care as he was rude and lacked any compassion whatsoever.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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