Marilyn C.
Rochester, NYMember since August 2019

Reviews (1)

    • Aug 16, 2019
    • Verified Reviewer



    Overall Experience:

    I purchased this contract for a 1999 Chevy Malibu. I took it in for repairs on August 1, 2019 and as of this date, I have heard nothing from your company. I called customer service and was told you are declining my repairs because of rust. Why are you selling a contract for a 20-year-old car in New York state and then denying any coverage because of rust? I have been without a car for two weeks.

    I would like a total refund for all I have paid you, plus compensation for the 2 weeks with no car.

    REPLY - too bad! This place is a scam! Covered NOTHING with my "Luxury" coverage.

    Bottom Line: No, I would not recommend this to a friend

    33 people found it helpful

    Link to this Review
    • Aug 20, 2019

      Company Response from CarShield, LLC


      We do apologize you feel this way. It looks like the delay was from the repair facility not contacting us. We at CarShield have little to no control over the claims, shop process or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

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