Sarah Lynn
Santa Rosa, California Member since April 2015

Reviews (1)


    • Jun 8, 2015
    • Verified Reviewer

    Lumio

    Detached and untrustworthy customer service

    I purchased a Lumio as a birthday gift for my boyfriend on January 19th. I was told that the orders were backed up and I wouldn't receive anything until mid March. Before I knew it, mid March was here but my Lumio wasn't. Curious as to where it was, I contacted the company. They responded that same day with a very generic and basic automated response "Thank you for your purchase. We understand that you are wondering where your Lumio is. We assure you that the shipment will be arriving to us by April 6th and sent out your way shortly there after." I'm pleased that they gave me an actual date but I patiently waited until April. On April 12th with no email or Lumio, I emailed them again. They immediately sent back the IDENTICAL email that was sent to me previously. Very disappointed in their customer service. I expressed my frustration and concern for receiving the product. I was told that "we never have you an exact date". Funny enough I saved the previous email that did in fact say the date of April 6th.

    Not only is their company a joke but their product doesn't live up to the expectations they made everyone believe. I am going to make sure that Lumio knows how awful their customer service is and that they should REALLY focus on improving that if they want returning customers.

    If I could return it, I would however I haven't received it yet and they don't have a return policy. Worst customer service experience ever!

    I HIGHLY recommend not to purchase this product!

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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