To start with, we had a healthy lawn, but since TruGreen took over it 4 years ago it has deteriorated to a lawn filled with weeds! In spite of multiple requests over the years, and several false promises made by TruGreen, nothing was really done which ultimately proves their customer service is very poor and no one really cares! I bet they wouldn’t be pleased if I were to post pictures of my weed-filled lawn that I have!
To add to their failing services, they are dishonest as well, recently I called them since the weeds were getting really bad in spite of their treatment and I was promised re-treatment for free. The specialist who came by left a note saying he had talked to us when he had neither knocked on our door nor talked to us. Also, there was no indication that the lawn was re-treated for weeds. We were also charged on top of this. I called to let them know about their dishonest employee but I doubt they took it seriously since there was no effort made to correct their wrong and I had to call the accounting department for a refund. The manager Dustin promised a service call ASAP after I texted him again but nothing was done for the next two 2 weeks.
Having had enough of their lousy service, I called to cancel their services and was told that it was because we didn’t use their aeration/seeding services, we had it done but not by TruGreen! However, I don’t understand how that is responsible for the never-ending weeds that crop up after their so-called "regular treatments", one would expect a controlled yard after 4 years of treatment!
A total waste of hard-earned money and time, never hiring TruGreen again!
Bottom Line: No, I would not recommend this to a friend
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