Nickole D.
Nickole D.
Knoxville, TNMember since August 2019

Reviews (1)


    • Sep 4, 2019
    • Verified Reviewer

    USAA Mortgage

    Do not use this company, you have been warned!

    Overall Experience:

    I am posting this review on behalf of my Mom. I'm not going to make this a long drawn out thing, but I feel that this review needs to be made. My Father is a Veteran, and my family has been with USAA for years. My Mother has several open lines of credit with USAA, all in good standing. She applied for a mortgage loan, received the pre-approval, approval, and the title company received the closing documents as well. As with any home purchase, she paid for the home inspection and appraisal. The walkthrough was scheduled for 6:00 pm on 8/27/19, and closing at 9:00 am, 8/28/19.

    At 5:19 pm on 8/27, my Mother received a call from an unidentified individual, informing her that the loan was denied! AGAIN THE CLOSING WAS SCHEDULED FOR 9:00 AM THE NEXT DAY! We have NEVER dealt with such an unprofessional, and abhorrent company. My Mother luckily had not yet sold her home, and therefore had a place to go, but a quick Google search will reveal that USAA has done this too many others, who weren't so lucky.

    RUN, DO NOT WALK AWAY FROM THIS SO CALLED COMPANY. Do yourself a favor and check out GSF Mortgage, this is the company that carries my husband and I's mortgage, and THEY know how to treat their customers.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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