C M.
MarylandMember since August 2019

Reviews (1)


    • Sep 4, 2019
    • Verified Reviewer

    Bookit.com

    Do not use Bookit.com

    Overall Experience:

    My friend and I booked through Bookit.com on August 12, 2019. The reservation was for the Grand Sunset Princess Resort in Mexico for August 22, 2019 - August 25, 2019. It was a horrible experience and safety concern. We traveled from 2 separate states, however, we booked our hotel together. So when she received the confirmation email because she was the only one getting her plane ticket through them, she was the only person on the reservation. My plane was set to arrive hours before hers so she called and requested that my name also be added to the reservation so that I could check us in. After contacting Bookit.com they assured her that I would be ok to check in, just provide her name and our confirmation at the desk during check in...WRONG! We had the worst experience, it cost me an additional $541 US at the resort or else I would've been HOMELESS in Mexico. While there Bookit.com refused to help they just kept saying that it's nothing they could do...which the hotel front desk said as long a Bookit tell them it's two people, we'll be fine, and we told Bookit this. They left me to fend for myself (single, young, female) in a foreign which cost me every dime I had to my name. Even the onsite travel agency BD emailed Bookit on our behalf.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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