I've had Metromile twice. The first time was great. The second time (and the last) was a different story. I got my tracking devices for both cars and installed them. For one of my vehicles, I paid for the optional roadside assistance. Two weeks ago my wife gets a flat tire on her way home. I'm working on a client when she calls, so I have her call Metromile for roadside service (which does cover flat-tire changes and tows if necessary). This is where it goes south. They tell her that she has no roadside coverage on her vehicle. They also tell her that our policy is cancelled. What the heck? I break off from my client and log into my Metromile account on my laptop and this is what I see: Active policy time frame from February to August AND all of my historical payments showing. The person on the phone repeatedly told me that my policy was inactive but was set to start August 28th (the day of auto-renewal for my policy). That made zero sense. I called and spoke to somebody at Metromile and was told the same thing my wife was - your policy is canceled, we can't find you by your policy number or phone number. Now I'm thinking aloud, "what or who the heck have I been paying for the last 6 months!?" I even offered to email a screenshot to whoever I was talking to that proved that 1) I had an active policy, and 2) it did have roadside, and 3) I've been paying the entire time!
By then, realizing that we were on our own, I rescheduled the client, went out to where my wife was on the side of the freeway, had a tow truck come out at my own expense to get her, my kids and the car home.
Metromile's computer system sucks, their employees are incompetent and have no compassion, they just don't try to provide good customer service. If you want to pay for services you will never receive, waste your money here. They also increased my premiums EVERY RENEWAL though we never had any accidents or moving violations. Hello? Rip-off much? This company should disappear and leave auto insurance to the real professionals.
Bottom Line: No, I would not recommend this to a friend
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