Hilda L.
Hilda L.
NevadaMember since August 2019

Reviews (1)

    • Sep 8, 2019
    • Verified Reviewer

    American Home Shield

    Be aware, American Home Shield paid to filter out bad reviews...

    Overall Experience:

    I am a realtor, American Home Shield came to my old company every month to promote how good they are and I believed them. Even after I moved to another company, I still recommended American Home Shield to my buyers and have them for my new home as well. Our AC stopped working today, we called AHS, they told us they do not send contractors on weekends...On a day it is 110 F outside and rising swiftly inside to unbearable conditions, we must wait until 3-6 pm Monday - three full days from now for the AC company to evaluate the problem. It could be days after for the repair to be made. After reading the entire contract, there is no mention of a blackout of service on weekends. What the contract does state is "loss of cooling...is an emergency as defined by the Nevada Revised Statutes...service will commence not later than 24 hrs after the report of the claim."

    After years of referring AHS, I will never recommend American Home Shield to any clients in the future.

    Bottom Line: No, I would not recommend this to a friend

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