Michael P.
DenmarkMember since September 2019

Reviews (1)

    • Sep 9, 2019
    • Verified Reviewer

    Vacations to Go

    Great until something goes wrong

    Overall Experience:

    We have booked with Vacations To Go several times. Mainly because of the great prices, and the quick response from the sales agent we have been using - we always book at the same agent.

    We have been very satisfied up til our most recent cruise.

    When we boarded the ship we suddenly had a different cabin then the one booked and confirmed by Vacations To Go in all our documents.

    We made it very clear when we booked, that a cabin close to my mother-in-law was very important, since it was her first cruise and she is an elderly lady that needs a lot of help.

    Instead of cabins next to each other, we got a cabin at the other end of the ship. We were told that the ship was sold out, so we had to stay in our "new" cabin.

    Later on, we learned that several of the people we met on the ship had been upgraded at no charge - and they didn't even ask for it...Why didn't they even try to help us, solving this issue?

    We talked to the Vacations To Go manager, and he would arrange a compensation, and get back to us.

    We haven't heard from him again, and he does not respond to our emails. Our sales agent responded once, but is silent now, when we write him.

    We are very disappointed, since we have always been telling people to use Vacations To Go.

    This might be the last time we use them I'm sorry to say.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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