Paul K.
AustriaMember since September 2019

Reviews (1)

    • Sep 12, 2019
    • Verified Reviewer

    Secret Escapes

    Canceled the booking four weeks before traveling

    Overall Experience:

    We had booked a lovely hotel in Tuscany, Italy called "The Sense Resort" - 10 days in June. Turns out that in May, 4 weeks ahead of our trip, Secret Escapes contacted us, that the hotel ist unfortunately still under construction and is about to open now in September! You can wonder why only in May Secret Escapes notices the opening will not be as planned in May?! Bad estimate?

    After long discussions, we got our money back two weeks after the annulation of the booking. Funny enough, Secret Escapes also deletes any information on this booking in your account. So, like it never happened...Stupid enough as we are, we booked another Hotel in the Cote d'Azur, France. This hotel was also meant to be newly opening. As we arrive, on Sunday, a lot of Instagram influencers are present, drafting lovely stories about this hotel (btw, it’s called "The Ultimate Provence"). Everything looks fine on our arrival, except the lift boy is quite unfriendly and doesn’t want to take our luggage to our room. The receptionist doesn’t speak English nor German, but we somehow managed. On Monday, the fun begins. Around 30 construction workers arrive, start digging, drilling, planting and on it went till Friday. We actually booked again a construction site. Even an excavator was moving around. Great experience indeed.

    My conclusion: Secret Escapes does not research the hotel they are offering - there only goal seems to be growth and profit. Very sad. NEVER AGAIN.

    Bottom Line: No, I would not recommend this to a friend

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