I called in a work order on 09/01/2019 and the plumbing company came out on 09/03/19. They told us we needed a replacement water heater. Then American Home Shield (AHS) came back and said we need to have a water tank expansion which was not covered under the warranty, which we tried to fight but finally gave in and paid $375 (on top of the $100 to bring them out). Then the plumbing company was to come out to fix our water heater on 09/07/2019. Then in the morning, I got a call from the plumbing company and AHS would not release the PO to get the water heater replaced. I called and they said they must get authorization from who they use to replace the water heater. So now we still have no hot water until at least 09/13/2019 before we can get the water heater but who knows when they can fix it. It is truly sad when the parts department is closed on Saturday and nothing can be done until next week. AHS has no issue taking our money but they don't want to fix stuff in your house. I should be happy it was not our heater or air conditioner broken, we would either be really hot or cold. AHS really doesn't care about standing behind a home warranty.
Bottom Line: No, I would not recommend this to a friend
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