Abdul S.
CaliforniaMember since September 2019

Reviews (1)

    • Sep 20, 2019
    • Verified Reviewer

    American Home Shield

    Poor customer service and misleading

    1. I wouldn't have thought it would take that long each time to get to customer service. Average calls in about a dozen calls I made worked out be at least 30 minutes and most agents did not call back if the call dropped or cut off. Understanding the English language also seemed to be a problem.

    2. They initially gave me a contractor who had so many bad reviews who just ruined my entire day to reschedule where I had to take additional time off. When I complained to AHS, they did nothing to ensure better service.

    3. MISLEADING - It took me a couple of calls to AHS before I committed to them. The customer service person also stated that if I recommended other people to join, both of us then would each get a $25 give card. Upon my recommendation, my neighbor joined and as requested by AHS over the phone, my neighbor gave my contract number to activate the gift card. It was over 6 weeks and today upon calling AHS, I was told that they would not be giving us the gift cards because somebody did not write in in the notes. No big deal as it was not worth my time to pursue a little gift card. They have the calls recorded...I might be making it up they say.

    4. In the first week of September, i.e. after the requested service was completed by the second contractor assigned, I get an email from AHS and then a call from the initial contractor that I moved away from stating that they would be coming on the 14th of August to fix my AC. I think both AHS and its bad rated contractor were daydreaming.

    Bottom Line: No, I would not recommend this to a friend

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