Rosalie C.
LouisianaMember since September 2019

Reviews (1)


    • Oct 1, 2019
    • Verified Reviewer

    CoverHound

    Uninformed car insurance cancellation

    I had a very bad experience with my first car insurance here in the US with CoverHound as insurance agent to Kemper. The CoverHound insurance agent was so persuasive and helpful in the beginning only, after I agreed to get the 6 months insurance policy. They have emailed and called me about garage address so as the insurance rate will not increase and so I responded. But I didn't know I have an insurance form unsigned yet, even though I got already my policy for 6 months in the email only (but I did not received any hard copy at all). In good faith, I thought I have 6 months car insurance. Unfortunately, I was not even informed and no CoverHound staff was diligent enough to call, email or mail me amidst of various communication options. Until the DMV mailed me about the uninsured vehicle after almost 2months of cancellation, so my 6-month policy was cut down to 4 months only, that I did not know.

    When I called them they advised to rewrite the policy, it means starting the policy from the time it was cancelled and pay again. For a graduate student like me with a limited budget, it's not that simple to just pay or double pay considering the insurance here is not cheap. I pleaded for reconsideration with a lot of calls, emails, and follow-up for other solution but frustratingly with no avail. But what I got from them is..."We cannot do anything but give your insurance history with its cancellation and have a good day." It ends up to squeeze my budget to pay the DMV for 2 months lapse, because to appeal would go to the Commissioner on Insurance. I hope the CoverHound staff will be diligent enough and prudent so as not to do the same communication lapses with other clients...I hope CoverHound will value the trust and be really concern to their clients.

    Bottom Line: No, I would not recommend this to a friend


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