Alton R.
Sacramento, CAMember since September 2019

Reviews (1)


    • Oct 2, 2019
    • Verified Reviewer

    ZipRecruiter

    Be careful working with this company

    Overall Experience:

    We signed up to list jobs with this company to see how they could help us. After the first month we heard nothing from them. No feedback, no billing. Our clients were complaining that they could not find their ads on ZipRecruiter’s site. We never hear from them until 16 months later when they sent us a bill for over $11,000. We asked for proof that they provided the service for us. We asked for the last three months of copies of our ads. They would not comply. They kept asking for payment. This company is unprofessional at the least and crypt at the worst. Be careful.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Oct 8, 2019

      Company Response from ZipRecruiter

      Hi Alton,

      Thank you for sharing your review and concerns regarding your experience with your employer account. I understand you are not happy with the service and we do our best to ensure that our customers have easy access to their account information which is the reason why we provide the employers with access to their job ads and invoices/receipts in the account so its easier to log in and view the closed jobs and dates they were closed on your account dashboard. We also have an invoices/receipts page within your account that you are able to access anytime for your review and when the account is active, it gives you all of your plan information on the subscription overview page. If the account is closed, you are still able to access the invoices for accounting purposes. Our customer success team is also available 24/7 by phone, chat and email to provide assistance with your account concerns. We would be able to walk you through logging into your account and navigating you to your closed jobs page where you can access a job performance report as well which will give you a report about all the jobs you've posted on your account and this is a free service we provide to make it easier to view a report.

      We would be glad to assist you with any account inquiries you may have and want to ensure you have a good experience with us and if we do have the opportunity to help you, please reach out to our customer success team by phone at 877-252-1062 or email at support@ziprecruiter.com. Thanks for reaching out, Alton. We look forward to hearing from you.

      Kind Regards,

      Leticia, Tier III Support

      Customer Success Team


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