Desi M.
Houston, TXMember since September 2019

Reviews (1)

    • Oct 4, 2019
    • Verified Reviewer

    Endurance Auto Warranty

    Sketchy cancellation experience

    Overall Experience:

    I recently bought a used car and decided to purchase a vehicle service contract. I read somewhere online that Endurance was great so I signed up. I negotiated a price with the rep and his manager for the supreme plan which is the best plan they offer. After reading more about the company's repeated claim denials on their policyholders, I decided to call Endurance within the 30-day full refund period to cancel my policy. The lady I spoke to rambled on forever that I should not cancel the policy since, according to her, I got such an awesome deal. I politely repeated to her that I wanted my policy canceled and I wanted my refund credited back to my credit card. She said she would either mail me a check or credit my card but was going to keep $20 for a non-refundable activation fee they charge, which was never mentioned to me when I first signed up. I asked her for a confirmation number or email to confirm that I canceled my policy but she said no and instead gave me her employee badge number or something like that and hung up on me. The cancellation experience felt very sketchy and now I'm wondering if I'm gonna get a refund since I don't have any proof to show that I canceled my policy. Also, I never received a copy of my policy which the rep said he would email to me when I signed up. I have contacted my credit card company and informed them to expect the charge credited by next week or else I'll proceed with a fraud claim.

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

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