Mathew K.
New JerseyMember since October 2019

Reviews (1)


    • Oct 12, 2019
    • Verified Reviewer

    Cratejoy

    I lost $80.00 on Cratejoy

    I paid $78.95 for 2 subscription boxes from Rawbox that arrive every 2 months. I sent an enquiring after not receiving the first. It took 3 tries to get an answer that Rawbox was being bought and sorry for the delay. After waiting a long time I enquired again. Again it took 3 requests and was told everything would be finalized by 09/01/2019. A third enquiring told me they were still going through the finances. The new owners of Rawbox did not have my payment and suggested I dispute it with the bank. At this point, I asked Cratejoy to please intervene. A nice gentleman said he would try to contact the seller but would also put through a manual refund. The Cratejoy support person never reported he was able to contact Rawbox and he could not refund me because it was past a 120-day cutoff for refunds. This after everyone dragged their heals answering me. This gentleman also suggested I dispute it with the bank. The bank has a 60-day cutoff. I can understand the bank's policy and why should the bank be in the middle of what I consider theft if not fraud. It's been several weeks and no word from anyone. I have lost $80.00 dealing through Cratejoy. The last insult to me is Rawbox is still on Cratejoy.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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